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Terms & Conditions

Welcome to Glovers Swim School,

Glovers Swim School offer swimming lessons and develop water confidence for babies, children and adults of all abilities in and surrounding the Lancashire area. It is important that all members of Glovers Swim School adhere to the Terms and Conditions and Code of Conduct detailed below.

Acceptance of terms and conditions

By booking, or attending a swimming lesson with Glovers Swim School, you accept the terms and conditions shown in this document and they will form a binding contract between you and us.

Changes to Terms and Conditions

From time to time Glovers Swim School may update these terms by sending you either an updated version or notification of minor changes.

Booking conditions

Bookings can be made over the phone through the Glovers Swim School office or by e-mail to office@gloversswimschool.co.uk.

Upon booking lessons with us you must provide us with the relevant information we require. It is your responsibility to update us with any changes to personal or contact information.

Payment for lessons must be made in advance.

Standing order payments

Payments are made by monthly standing order on the date specified on your welcome letter. It is your responsibility to set up the standing order correctly following the instructions given in your welcome e-mail, failure to set up the standing order correctly on the date specified will result in a £5 administration charge.

If despite us having notified you of a missed payment, further payments are missed, we reserve the right to refuse your child entry to the pool. Outstanding debts will be passed over to our chosen debt recovery agency, who have the right to add their own debt collection charges.

Standing order payments are a monthly subscription for lessons throughout the year due to all our bookings being continuous. Your monthly amount is worked out on lessons per year and includes any organised missed dates such as Christmas holidays.

We require one calendar months notice should you wish to stop lessons at any point. Written cancellation must be sent through to; office@gloversswimschool.co.uk. Please note that notice of cancellation will be taken from the date we receive the e-mail.

Missed lessons are non-refundable.

Refunds and cancellations / pool closure

If you are unable to attend a 1:1 or 1:2 lesson please contact us in the office on 01772 802140 at your earliest convenience.

In the event of US having to cancel a lesson we will offer an alternative lesson slot.

In the instance that a pool cannot not be in use in the short term, we will endeavour, where possible to re-schedule your lessons. In this instance, Glover’s Swim School are not responsible for any travel expenses.

Where a pool is not available on a long term basis (in excess of 2 weeks), on public health or other grounds outside our control, we cannot be held responsible for providing any further lessons for you within that time. If this occurs, and in the event that it is not possible to reschedule the classes, we will do our best to either refund the unused balance of your course fees or to compensate you in services or refunds in a future term cycle.

Pool closures happen on rare occasions, making it necessary to cancel lessons. If it is possible, we will contact you through the email and/or by the contact number you have provided.

If you are a new client and you cancel a booking for the upcoming course at any time prior to the course commencing / first lesson, we will issue a refund minus £10 administration fee.

If the term has started, Glover’s Swim School is under no obligation to refund any part of the course fee. This does not include a one month calendar notice period. 

Glover’s Swim School are under no obligation to offer refunds in the event that you are unable to attend part of or the entire course. We also regret that we are unable to offer any alternatives for missed lessons on your behalf.

Data protection (GDPR)

All personal information provided by you will be held by Glovers Swim School, Business First, Millennium Road, Preston, PR2 5BL.

By enquiring, visiting, attending, registering and/or communicating you consent to the use, collection and hold of information under the terms of this policy.

Please see our Privacy policy for more information.

Instructors

Glover's swim school, only work with Independent Swimming Teachers who are fully qualified, insured, and have current Enhanced DBS (Disclosure and Barring Service).

We strive to provide consistent teachers for your child/children's class, however when unavoidable we reserve the right to replace advertised instructors, all replacement teachers will be fully qualified. 

Photography

Please note that due to child protection regulations we do not allow photography or video recording and any Glovers Swim School lessons. Please see our Safeguarding and Child Protection policy for more information.

From time to time we will take pictures and record videos for promotion of our business.

If you do not wish for photos or videos of you or your children to be taken, please inform us and by sending an e-mail to office@gloversswimschool.co.uk.

Photographs/videos are taken to:

  • Record staff for feedback and training purposes.

  •  Support the learning of each child's individual record.

  • Illustrate the sessions ran by our instructors at Glovers Swim School.                                       

  •  Promote sessions on social media, use as web content or other marketing tools.

All Glovers Swim School photography, graphics and videos are the copyright of Glovers Swim School. 

Medical

Medical conditions and additional needs must be disclosed to Glovers Swim School. All information is treated in confidence and sensitivity.

Any illness notified from the swimmer is decided on by the discretion of the instructor, as to whether they can enter the pool and its facilities or not.

Missed lessons due to sickness, are non-refundable unless in line with our cancellation policies as outlined above. If a doctor’s note is obtained, please contact us at office@gloversswimschool.co.uk. Glover's Swim School are under no obligation to give a refund. 

Code of conduct for Swimmers

Please arrive for your swimming lesson on time.

Swimmers must not eat for at least 1 hour before your child’s lessons.

Swimmers must wear a hat and goggles for their lessons unless they have a medical reason for stopping them doing so.

Unless instructed to by a member of the Glovers team avoid entering the poolside any earlier than 5 minutes before your lesson.

Do not enter the pool until instructed to do so by your teacher.

Respect your teacher and listen to their instructions, if you aren’t sure of anything then please ask.

If the instructor deems behaviour unsuitable, such as; shouting, throwing, jumping etc, they have the right to warn the individual and if the behaviour persists, the right to ask them to leave.

Remove any Jewellery such as ear rings, chains, necklaces before your lesson.

Wearing spectacles during lessons is not recommended. Glovers cannot be held responsible for the loss or damage to spectacles during lessons.

Children must not attend their lesson if they have any illness or infection such as; flu, chicken pox, impetigo, or conjunctivitis. We advise not to attend lessons 48 hours after sickness and diarrhoea.

Each instructor will inform swimmers of the appropriate attire expected to be worn whilst at the pool. If you do not adhere to this information, the instructor has the right to refuse access to the session until swimwear is changed.

Were appropriate, please use swim nappies. All young children unable to use the toilet facilities, must adhere to wearing double or leak-proof protection. Glovers Swim School reserves the right to refuse admission to the pool without the appropriate swimwear.

At the request of all pool owners/management, used or soiled nappies should be disposed of in the correct bins or if unavailable please double bag and take home.

Code of conduct for Parents / Guardians / Spectators

All children attending Pre - School programme must be accompanied in the water by a parent or guardian.

Customers attending our Pre- School programme are responsible for the chid in their care before, during and after their lessons.

Customers attending our Learn to Swim Programme are responsible for their child before and after their lessons.

A responsible parent / guardian must be present at all time during your child’s lessons. The child must not be left at the venue without guardianship.

Customers must follow the rules and procedures specific to the venue they attend lessons at.

Please do not take any food or drink onto poolside or in the changing area. Water is accepted.

Outdoor footwear must be removed before entering poolside. Pool shoe covers are available at some of our venues.

Glovers swim school would like to maintain respect given to all facilities we use by keeping them clean, tidy and in good working order. If you have any concerns, please report by sending an email to office@gloversswimschool.co.uk.

Spectators are welcome to watch the lesson in the designated viewing areas.

Parents/Guardians/Spectators should refrain from taking phones on to poolside unless agreed with the Teacher before the lesson. Taking photos of children are strictly forbidden during swimming lessons unless granted by the Teacher prior to the start of the lesson.

Speaking with the Instructors

We welcome feedback from customers, we politely ask parents/guardians to refrain from talking to Teachers as this leads to lessons being unnecessarily interrupted. If you have an enquiry please call us on 01772 802140 or email us at office@gloversswimschool.co.uk. If the matter is urgent, please speak to the Office Team who will then speak with the Teacher.

Responsibility and Liability

Any property or valuables left by customers at any of the venues we use if left at your own risk. Glovers Swim School will not accept liability for lost, stolen, or damaged articles.  

All lost property will be kept at the venue which It was found at for a period of 2 weeks. If the item Is not claimed during this period then we will dispose of the item, we cannot be held liable for items found at stored by a member of the Glovers team.

Complaints procedure
We hope that you are happy with the lessons we provide. If for any reason you aren’t happy please contact us in the office on: 01772 802140 or e-mail us on: office@gloversswimschool.co.uk.

Pool safety

In the event of any emergency the person in charge will follow the pools Emergency Action Plan (EAP).

All swimmers and spectators will immediately stop what they are doing and wait quietly for further instructions.

Should it be necessary to clear the pool, when the instruction is given, all swimmers will move to the sides of the pool, leave the water and stand back from the side.

Should it be necessary to evacuate all spectators, instructors and swimmers from the building no attempt should be made to recover possessions from the changing rooms or anywhere else within the building.